At WebJinn, we strive to provide extraordinary services. If you are not satisfied with any of our services including but not limited to Logo design, web design, web development, or mobile development, you may request to have a re-development and re-design.
Alternatively, you may cancel your Service at any time during the initial concepts phase of the project. Once the specifications or conceptualization phase (Phase 0) is completed and Phase 1 is underway, no refunds will be entertained.
To request a refund, contact us by phone, email or the contact form on our website. Upon timely receipt of the request, WebJinn will refund the total advance payment made by you on the subjected project. All Refund requests must be received within 30 days of the start of the project.
You shall forfeit the right to the refund if you request any revisions (1 or more design/development changes regardless of the complexity), modifications to any of the initial concepts or a set of replacement concepts. You shall also forfeit the right to a refund if you do not respond in a timely manner to a status notification from us, as described above.
There are no refunds for any rush service charges. 24 hour design fees and 24 hour rush changes are non-refundable. No refund is available for design or development firms or for those who order our services on behalf of another entity.
All refunds are issued within thirty business days from the day that the Refund Request was received. You agree that your acceptance of the refund shall constitute your sole and exclusive remedy with respect to related Responses.
Additionally, you acknowledge that you will have no right (express or implied) to use any concepts or other work product, content, or media, nor will you have any ownership interest in or to the same.